Across the UK and the Netherlands, social housing providers are united by common goals and challenges. Delivering on a mission of high-quality housing alongside a consistent positive tenant experience means also navigating the complexities of diverse and changing needs and expectations, varying housing stock, and often limited resources.
These challenges are compounded by other wider issues and pressures, including the ongoing cost-of-living crisis, keeping pace with high turnover of frontline staff, and changes in regulations, such as Awaab’s Law and those implemented following the Grenfell Tower fire disaster in the UK.